Support

Getting Started

 When you subscribe to the service you will receive a message with your mail server data, which includes:

  • Port and URL information that all accounts will use to access their mail using IMAP clients with SSL.
  • Port and URL used to send messages that all accounts will use to access their mail using SMTP clients with SSL.
  • Webmail URL secured by SSL
  • Administration interface Port and URL (where you create users and e-mail aliases) secured by SSL
  • Provide you with a support URL (to our ticketing system) so you can get more help if needed.

 And we will ask you to: 

  • Create your own domain SSL mail certificate (don't worry, we will help you with that procedure).
  • Send us a logo image to be used on your company webmail.
  • Modify your DNS records so that mail goes thru the propper hosts  (don't worry, we will help you with that procedure).
  • Create and install a personal e-mail certificate on your administrative account for the domain (so we can talk to you in a secure channel and provide support), you can (and should) use the same procedure for every mail account in order to have all your domain mail digitaly signed and/or encrypted. We will help you with that procedure. Please note that in order to get support from us you must be using your company e-mail (hosted with us) or our help ticketing system, we do not reply to e-mail messages from outside sources.

Configuring Thunderbird (Windows, Mac, Linux and *BSD systems)

Obtaining Thunderbird

You can obtain a free download of Thunderbird from the Mozilla website. Follow the instructions on the site for installing Thunderbird.

Configuring Thunderbird

After installing Thunderbird you need to configure it for use with your mailbox.

  • If you've not used Thunderbird before, the Mail Account Setup Wizard should start on its own. To open it manually, go to the Tools menu and click Accounts Settings. In the left pane of the Account Settings dialog box, click Account Actions and then select Add Mail Account.
  • Enter your name as you want it to appear in the From field in outgoing mail and your email address. Then, click Continue.
    • Server hostname: smtp.fullit.pt
    • Port: 465
    • SSL: SSL/TLS
    • Authentication: Normal password
    • Thunderbird will attempt to automatically configure your account settings. This will fail and a message saying "Thunderbird failed to find the settings for your email account" will display. Enter the following settings:
      Incoming:
      •   IMAP
        • Server hostnameAs provided by Full IT
        • Port: As provided by Full IT
        • SSL: SSL/TLS
        • Authentication: Normal password
      Outgoing:
      • SMTP
        • Server hostname: smtp.fullit.pt
        • port: 465
        • SSL: SSL/TLS
        • Authentication: Encrypted password
  • Click Create Account.
  • Click OK to close the Account Settings dialog box.

Other e-mail clients (Generic instructions)

Incoming server settings

  • Incoming serverAs provided by Full IT
  • User name: As provided by your mail administrator
  • Authentication type: Passwords
  • Password: As provided by your mail administrator
  • Secure Sockets Layer (SSL): Required
  • Port: As provided by Full IT

Outgoing server settings

  • Outgoing server: smtp.fullit.pt
  • Server requires authentication: Yes
  • User name: As provided by Full IT
  • Authentication type: Passwords
  • Password: As provided by Full IT
  • Save password: Yes
  • Secure Sockets Layer (SSL): Required
  • Port: 465

Vacation Messages & Password changes

The webmail supports critical operations for each user:

  1. Password changes
  2. Vacation messages

 

 

 

Each user should get familiar with the webmail interface and know about these critical operations.

The URL to your Webmail is provided by Full IT when you subscribed the service. 

 

Understanding IMAP folders (including the automated ones: Junk & Log)

You can create as many folders on your IMAP account as you wish. Whatever messages you place on those folders can be viewed under all your clients (mobile, computers, webmail, etc). However, remember that you are sharing the space with other users of the domain, so please make a rational use of the online space.

Our suggestion is that you store "older mail" offline (in your main computer) and use online IMAP folders for the newer messages. You can simply create a local folder (example: ARCHIVE 2009) and simple move the messages from the IMAP folder to the local one.

There are two special folders on your IMAP account created by the server:

  1. "Junk" - Where your junk mail messages are stored. You can (and should) train your spam filter by placing messagens that are spam in this folder. Keep an eye on that folder for messagens that the system considers spam and you do not (in which case train the filter by moving the message to your INBOX).
  2. "Log" - In this folder you get delivery notifications from your messages, you can check how long they took to arrive at their destination mail server (where they will wait for the Mailbox owner to pick them up).

Keep both "Junk" and "Log" folders with few messages (i.e. delete messages from those folders regularly) in order to save your space for real e-mail.